HOW TO BOOK YOUR HOLIDAY
You're just a few steps from your dream trip to the Pyrenees
We try to be generous and make things easy.
Should you need to postpone your trip, you can do so freely. There are no fees and no limits. Your deposit is transferable however you like. As you can imagine, in 2020 we did this for lots of guests owing to the pandemic. If you need to postpone after the balance has been paid, the full amount will be credited forwards.
Should you need to actually cancel your trip, the deposit is not refundable. If you need to cancel in the last month after the balance has been paid, that too is non-refundable. We do it this way around rather than asking for the balance to be paid much earlier and then creating a complicated sliding scale of refunds. You should ensure that you have travel insurance that covers a forced cancellation. We think this is clear and fair for everyone, and you can always simply postpone your trip.
Of course, if for any reason WE have to cancel your trip, the full amount will be refunded.
If you have any questions, please contact us.